...
Operating system for service businesses

"9pm. A client just texted. Your technician is nowhere."

You have the clients.
Don't lose them because
no one followed through.

Let's talk → See how it works
3 engagements active · All on track
Sound familiar?

Your team is working.
But nothing is connected.

01
You find out the job wasn't done from the client. Not from your team.
And you have to apologize for something you didn't even know about.
02
The job was confirmed in a group chat. No one acted on it.
Three days later, the client is still waiting.
03
A client you thought was happy didn't renew.
You never saw it coming because you had no visibility.
And right now, you are the system.
Every hour spent managing jobs is an hour you're not finding the next client.

Here's what it looks like when your business runs without you in the middle.

Before Rafa360
R360
Your team is coordinating in group chats.
Client — Acme Corp
Unit 3 in the boardroom hasn't been serviced in months.
Sales Agent
I already raised this last week!
You (Owner)
Did anyone schedule the technician? 🚨
Step 1 — Sales
R360
Sales creates a request in Rafa360.
New Request
Draft
Client
Service
Units
Step 2 — Fulfillment
R360
Fulfillment gets notified instantly.
New request — Acme Corp · Preventive Maintenance × 3 units
FT-00042 · Acme Corp
Open
Service
Preventive Maintenance · 3 aircon units
Assigned to
Operations Team
Step 3 — Service Record
R360
Job done. Service record generated.
Service Record
SR-2026-00042
Client Acme Corp
Date May 20, 2026
Service Preventive Maintenance
Units serviced 3 aircon units ✓
Your view
R360
You see everything. Nothing slips.
All engagements
Acme Corp
12 aircon units · 3 sites
On track
BrightTech
8 aircon units · 1 site
On track
Nexus Office
6 aircon units · 2 sites
On track
Your company's operating system.
The payoff

When you execute well,
everything else follows.

Your clients don't leave because of price.
They leave because someone else showed up more reliably than you did.
When you're the reliable one — they don't leave. They bring you with them.

01
Focus on growth
Your team runs without you in the middle. Your time goes back to finding the next client.
02
Client trust
Consistent delivery builds the kind of trust that makes clients renew without question.
03
Compounding revenue
Happy clients expand, refer peers, and bring you wherever they go next.
Plans

Start now. Grow with Rafa360.

Core is available now. Pro and Enterprise are on the roadmap — built for where your business is going next.

Available now
Core
Run your entire managed services operation in one place. Manage client engagements, track assets, process requests, dispatch fulfillments, and generate service records — with full team and role management built in.
Client & engagement management
Request processing (Standard, Standalone, Rush)
Asset tracking & deployment
Fulfillment & service record generation
Role-based team management
In-app & email notifications
Invoicing queue for accounting
Get early access →
Coming soon
Pro
Everything in Core, plus an intelligent layer that keeps your sales team one step ahead. Know which clients need attention before they ask. Never miss a renewal. Never drop an account.
Everything in Core
Rafa AI — AE intelligence feed
Overdue client alerts
Engagement renewal tracking
Stalled request detection
Order pattern recognition
Coming soon
Coming soon
Enterprise
Everything in Pro, plus a client experience that sets you apart. Your clients get their own window into your operations — requests, service records, and a smarter way to work with your team.
Everything in Pro
Client portal
Client-facing request submission
AI-powered order agent
Full client communication history
Coming soon
...
600+
Corporate clients served
10 yrs
In operations
From the founder
Kim Luna
Founder, Rafa360

I've been running an IT solutions company for over 10 years.

When we expanded into servicing equipment at client sites, the hardest part wasn't winning clients. It was making sure the job actually got done — and that the client knew about it.

Spreadsheets didn't work. Group chats didn't work. So I built the tool I wished I had on day one.

Early access

Join the operators who are done being the glue.

The businesses that execute well don't chase revenue. They compound it. Start here.

Tell us about your business. We'll show you exactly how Rafa360 fits.

No spam. We'll reach out personally within 48 hours.
You're on the list.
We'll be in touch within 48 hours.